Frequently Asked Questions

Need help? Our team is here for you and happy to assist.

If you can’t find the answer you’re looking for in the FAQs below, please feel free to contact us directly.

Phone Support

(TEL NR)
Mon–Fri, 10:00 AM – 2:00 PM (ET)

Email Support

hello@christian-faithshop.com

Mon–Fri, 9:00 AM – 5:30 PM (ET)

We do our best to respond to all inquiries as quickly as possible during business hours.

Frequently Asked QUESTIONS

Orders & Shipping

  • Most orders ship within 3 business days (Monday–Friday). Once your order has shipped, you will receive a confirmation email with tracking details.

    To check your order status at any time, visit our Order Tracking page and enter your email address and shipping zip code.

    If no tracking information appears, your order is likely still being prepared for shipment.

    If you need assistance, our support team is available through the contact form on our website.

  • If you need to modify or cancel your order, please contact us as soon as possible through our website.

    While we cannot guarantee changes once processing has begun, we will always do our best to accommodate your request.

    We understand that every order matters — and we handle each one with care and attention.

  • Orders are typically processed within 24–48 hours (Monday–Friday, excluding holidays).

    Once shipped, most U.S. orders arrive within 2–5 business days. Delivery times may be slightly longer for Alaska, Hawaii, Puerto Rico, and U.S. territories.

    You will receive tracking information via email as soon as your order ships, allowing you to follow it every step of the way.

  • In most cases, packages arrive shortly after being marked as delivered. Occasionally, carriers may scan a package early or experience minor delivery delays.

    If your tracking shows “Delivered” but you cannot locate your package, please take the following steps:

    • Confirm the shipping address listed on your order
    • Check around your delivery area (porch, side door, garage, mailbox, etc.)
    • Look for a delivery notice
    • Ask family members, neighbors, or building management if they accepted the package on your behalf
    • Check any centralized mail areas (cluster boxes, mailrooms, parcel lockers, etc.)
    • Allow up to 3 additional business days (Monday–Friday) for the package to arrive

    If your order has not appeared after 3 business days from the marked delivery date, please contact us through our website. We will review the situation and work toward a resolution.

    We take every order seriously — because every purchase supports a greater mission.

  • If you experience a delivery issue, we recommend first contacting the shipping carrier directly, as they can often provide the fastest update on your package.

    If you are unable to resolve the issue with the carrier, please contact us through our website. We will review the situation and work with you toward an appropriate resolution.

    We understand that every order matters, and we are committed to ensuring you are taken care of.

  • You will receive an email confirmation once your order is placed. In rare circumstances, an order may need to be canceled after review.

    This may occur if:

    • An item becomes unavailable
    • We are unable to verify or ship to the address provided
    • A payment issue prevents successful processing

    If your order is canceled, you will be notified promptly and any applicable refund will be issued.

    We do not take cancellations lightly. Every purchase represents support for a mission that matters, and we aim to handle each order with care and integrity.

Returns

  • If your order does not meet expectations, you may request an exchange (via store credit of equal value) or a refund within 30 days of your order date.

    To begin a return or exchange, please contact us through the form on our website. Most items must be returned in new condition before a refund is issued. Certain exclusions may apply.

    We stand behind the quality of our products and will work to ensure you are treated fairly.

    Replacements

    If you receive an incomplete order or an item that arrives incorrect, damaged, or defective, we will make it right.

    Replacements are available within 30 days of your order date. If the original item is no longer available, you may choose between store credit or a refund.

    To request a replacement, please contact us through our website so we can review the situation and assist you promptly.

  • Refunds are issued either to your original payment method or as store credit.

    Please allow up to 10 business days (Monday–Friday) for your refund to process and reflect in your account. If you have not received your refund after this timeframe, we recommend contacting your bank or credit card provider, as processing times may vary.

    If you still need assistance, our support team is available to help.

The Faithful Cricle Membership

  • The Faithful Cricle is our VIP membership program that gives you exclusive access to our VIP collection at discounted prices and other VIP benefits. A portion of each membership contribution supports verified 501(c)(3) Christian nonprofit charity. Every month we share updates on our charity partners and the incredible work they do to spread faith and hope to those who need it most.

  • When you complete a purchase, you agree to The Faithful Circle membership at $29.99, billed every 28 days beginning 14 days after your order — as disclosed at checkout. You will have immediate access to VIP pricing and exclusive member benefits from the moment you join.

  • You can cancel anytime by logging into your member portal with your email address, by emailing hello@christian-faithshop.com. To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date. No future charges will be made after cancellation.

  • Membership charges are non-refundable as benefits are provided immediately upon billing. See our Refund Policy for full details.

  • Visit The Faithful Circle VIP collection on our website to access exclusive member pricing. You can log into your member portal with the email address you used at checkout to manage your membership.

  • This charge is for your Faithful Circle membership. If you have questions, contact us at hello@christian-faithshop.com

Promotions, Deals & Discounts

  • If you have a promo code, e-gift certificate, or store credit, enter the code at checkout before completing your purchase.

    Once applied successfully, the discount will be reflected in your order total prior to payment.

  • If your code isn’t applying, it may be due to one of the following:

    • The code has expired
    • The code has reached its usage limit
    • The code is not valid for the item(s) in your cart
    • The code was entered incorrectly
    • Another code has already been applied (only one code may be used per order)

    If you believe your code is valid and are still experiencing issues, please contact us through our website. We’re happy to review it for you.

  • If an item you purchased is marked down shortly after your order ships, you may request a price adjustment within 30 days of your original shipment date.

    Please note the following guidelines:

    • We are unable to match order-level promotions, gift card offers, or shipping discounts
    • Adjustments are limited to a maximum of 3 units per item
    • Approved adjustments will be credited back to your original form of payment

    To request a price adjustment, please contact us through our website.

    We strive to operate with fairness and integrity while remaining focused to spread faith and hope to those who need it most

Account & Payments

  • To create an account:

    1. Visit the Customer Login page on our website.
    2. Select “Create Account” or “Sign Up.”
    3. Enter your name, email address, and password.
    4. Submit the form, and your account will be ready to use.

    You may also choose to subscribe to our email updates during sign-up.

    Please note: An account is not required to place an order. You are always welcome to check out as a guest.

  • Visit the Customer Login page on our website and enter the email address and password associated with your account.

    If you experience any issues accessing your account, our support team is available to assist.

  • You can cancel anytime by logging into your member portal with your email address, by emailing hello@christian-faithshop.com. To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date. No future charges will be made after cancellation.

  • To reset your password, visit the login page and select “Forgot Password.” Enter the email address associated with your account, and you will receive a password reset link.

    If you do not see the email within a few minutes, please check your spam or junk folder.

    If you continue to experience issues, contact us through our website and we will help you regain access.

  • Christian Faith Shop accepts the following payment methods:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • Google Pay
    • Apple Pay
    • Other secure digital payment methods available at checkout

    All transactions are processed securely to protect your information.

Donations

  • Every purchase made through Christian Faith Shop carries purpose.

    We help fund faith-based charitable programs through trusted, verified 501(c)(3) christian nonprofit charities. These are real, ongoing efforts that provide life-changing support to communities in need, here and around the world.

    When you shop with Christian Faith Shop, you're not just buying a product — you're helping fund a mission that restores hope, dignity, and faith.

  • Purchases made through our store are not tax deductible, as they are retail transactions.

    However, if you choose to make a direct donation through one of our partnered nonprofit organizations, those donations may be tax deductible according to applicable laws.

    We encourage anyone who wishes to contribute beyond a purchase to consider making a direct donation to further support people in need.

Email & SMS Marketing Communications

  • To receive updates, new product releases, and mission news, enter your email address in the subscription form located at the bottom of our website.

    Subscribers receive early access to select releases and updates on how their purchases are making a difference.

  • If you wish to stop receiving marketing emails, simply click the “Unsubscribe” link located at the bottom of any email we’ve sent.

    Your preferences will be updated promptly.

  • To stop receiving text messages, reply STOP to any Christian Faith text message.

    If you need additional assistance, you can contact us through our website.

Support

  • E-mail: hello@christian-faithshop.com

    Mon–Fri, 9:00 AM – 5:30 PM

  • If an item is currently unavailable, you can sign up to receive a notification when it returns.

    Simply visit the product page and select “Notify Me When Available.” Enter your email address, and we’ll send you an update if the item is restocked.

    Please note: Back-in-stock notifications do not reserve inventory. Availability is first come, first served.

  • Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly.

    For full details, please review our Privacy Policy available on our website.