Frequently Asked Questions

Need help? Our team is here for you and happy to assist.

Phone Support: +1 346-591-9288
Mon–Fri, 9:00 AM – 9:00 PM (EST)
Saturday: 9:00AM–6:00PM (EST)

Email Support: hello@christian-faithshop.com

Mon–Fri 8:00 AM – 8:00 PM (EST)
Sat–Sun 10:00 AM – 4:00 PM (EST)

Frequently Asked QUESTIONS

Orders & Shipping

  • Most of our orders leave the workshop within 2 business days (Mon–Fri). The moment yours ships, a confirmation email with your tracking details lands in your inbox — so you can follow it right to your door.

    Want to check in anytime? Just visit our Order Tracking page and pop in your email address and shipping zip code.

    Not seeing any tracking yet? That usually just means your order is still being carefully prepared to ship.

    Need a hand with anything? Our team is always happy to help — reach us through the contact form on our site.

  • Need to tweak or cancel your order? Reach out as soon as you can through our website — the sooner you catch us, the better.

    Once an order enters processing we can't always make changes, but we'll genuinely do everything we can to accommodate your request.

    Every order matters to us, and we handle each one with real care and attention.

  • In most cases, packages arrive shortly after being marked as delivered. Occasionally, carriers may scan a package early or experience minor delivery delays.

    If your tracking shows “Delivered” but you cannot locate your package, please take the following steps:

    • Confirm the shipping address listed on your order
    • Check around your delivery area (porch, side door, garage, mailbox, etc.)
    • Look for a delivery notice
    • Ask family members, neighbors, or building management if they accepted the package on your behalf
    • Check any centralized mail areas (cluster boxes, mailrooms, parcel lockers, etc.)
    • Allow up to 3 additional business days (Monday–Friday) for the package to arrive

    If your order has not appeared after 3 business days from the marked delivery date, please contact us through our website. We will review the situation and work toward a resolution.

    We take every order seriously — because every purchase supports a greater mission.

  • If you experience a delivery issue, we recommend first contacting the shipping carrier directly, as they can often provide the fastest update on your package.

    If you are unable to resolve the issue with the carrier, please contact us through our website. We will review the situation and work with you toward an appropriate resolution.

    We understand that every order matters, and we are committed to ensuring you are taken care of.

  • You will receive an email confirmation once your order is placed. In rare circumstances, an order may need to be canceled after review.

    This may occur if:

    • An item becomes unavailable
    • We are unable to verify or ship to the address provided
    • A payment issue prevents successful processing

    If your order is canceled, you will be notified promptly and any applicable refund will be issued.

    We do not take cancellations lightly and we aim to handle each order with care and integrity.

Returns

  • If your order does not meet expectations, you may request an exchange (via store credit of equal value) or a refund within 30 days of your order date.

    To begin a return or exchange, please contact us through the form on our website. Most items must be returned in new condition before a refund is issued. Certain exclusions may apply.

    We stand behind the quality of our products and will work to ensure you are treated fairly.

    Replacements

    If you receive an incomplete order or an item that arrives incorrect, damaged, or defective, we will make it right.

    Replacements are available within 30 days of your order date. If the original item is no longer available, you may choose between store credit or a refund.

    To request a replacement, please contact us through our website so we can review the situation and assist you promptly.

  • Refunds are issued either to your original payment method or as store credit.

    Please allow up to 10 business days (Monday–Friday) for your refund to process and reflect in your account. If you have not received your refund after this timeframe, we recommend contacting your bank or credit card provider, as processing times may vary.

    If you still need assistance, our support team is available to help.

The Faithful Circle Membership

  • The Faithful Circle is our VIP membership program that gives you exclusive access to our members-only collection at discounted prices, along with other VIP benefits. It's our inner circle of believers — first to see every new release, and part of a community that wears what they stand for.

  • When you complete a purchase, you agree to The Faithful Circle membership at $29.99, billed every 28 days beginning 14 days after your order — as disclosed at checkout. You will have immediate access to VIP pricing and exclusive member benefits from the moment you join.

  • You can cancel anytime by logging into your member portal with your email address, by emailing hello@christian-faithshop.com. To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date. No future charges will be made after cancellation.

  • Membership charges are non-refundable as benefits are provided immediately upon billing. See our Refund Policy for full details.

  • Visit The Faithful Circle VIP collection on our website to access exclusive member pricing. You can log into your member portal with the email address you used at checkout to manage your membership.

  • This charge is for your Faithful Circle membership. If you have questions, contact us at hello@christian-faithshop.com

Account & Payments

  • To create an account:

    1. Visit the Customer Login page on our website.
    2. Select “Create Account” or “Sign Up.”
    3. Enter your name, email address, and password.
    4. Submit the form, and your account will be ready to use.

    You may also choose to subscribe to our email updates during sign-up.

    Please note: An account is not required to place an order. You are always welcome to check out as a guest.

  • Visit the Customer Login page on our website and enter the email address and password associated with your account.

    If you experience any issues accessing your account, our support team is available to assist.

  • You can cancel anytime by logging into your member portal with your email address, by emailing hello@christian-faithshop.com. To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date. No future charges will be made after cancellation.

  • Christian Faith Shop accepts the following payment methods:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • Google Pay
    • Apple Pay
    • Other secure digital payment methods available at checkout

    All transactions are processed securely to protect your information.